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We're all consumers, and at some point, we've all gotten the shaft. From roofers to retailers, you want to make sure you get your money's worth. That's why Consumer Investigator Deanna Dewberry is here. She's investigating your consumer complaints and offering practical advice with her Deanna's Do List.

Do you have a consumer problem? Dial Deanna. She's fighting for you. Email DDewberry@whec.com

Answers for Sam’s Club customers after Rochester-area store closings

Answers for Sam’s Club customers after Rochester-area store closings


Being conned on Facebook

Being conned on Facebook


Attorney general: File your taxes before hackers can get your return

Death of the modern mall? Rochester mall leaders say not so fast

Roofer Ripoff? News10NBC learns roofer is facing theft charges

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After getting paid in August, contractor still hasn't finished Rochester woman's roof

Every time we have snow in the forecast, one Rochester homeowner gets really nervous...


Dead Man Walking? News10NBC tracks a contractor and finds shocking information

A viewer recently contacted us with a heartbreaking story...


Travel Trouble: Travel insurance fails families on trips

Are you planning a vacation over the holidays?  Perhaps you’re planning a family trip over the winter break...


Homeowner: Contractor refuses refund after arbitration, court decisions

Catherine Cameron showed News10 NBC the cracks across the concrete of her garage floor...


Equifax keeps man on hold for 3 hours

After the massive Equifax data breach, many of you signed up for the company's free credit monitoring, and several of you have told me the service has alerted you to new activity on your account...


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'Who owns my data?' Former Equifax CEO skirts the question

Former Chairman and CEO of Equifax Rick Smith was in the hot seat again Wednesday facing a barrage of questions from members of Congress...


Mr. Smith Goes to Washington: Former Equifax CEO grilled by congressional members

The former chairman and CEO of Equifax faced the fire before members of U.S. House Committee on Energy and Commerce....


Equifax customer service not up to snuff

Equifax is under fire for its poor customer service following the data breach...


Equifax breach prompts possible new regulations

The cybersecurity at Equifax was reportedly so bad, it took the company almost five months to patch a massive server bug that much of the rest of the IT world patched in a day...


Equifax data breach: What you need to do

The Equifax breach is bad - really bad. That's because Equifax is a credit reporting agency, and it holds the personal information of everyone in the country who has ever had credit...


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After News10NBC investigates, contractor pays back client

After News10NBC investigates, contractor pays back client

In NY, even if you didn't cause the crash, your insurance pays the bill

In NY, even if you didn't cause the crash, your insurance pays the bill

Ambulance company bills man $300 for blood pressure check after crash

Ambulance company bills man $300 for blood pressure check after crash

MCC student trying to sell textbook uncovers Craiglist scheme

MCC student trying to sell textbook uncovers Craiglist scheme

Spectrum outage leaves realtor without email for days

Spectrum outage leaves realtor without email for days

How to find the best deals on Amazon Prime Day

How to find the best deals on Amazon Prime Day

Will Takata's bankruptcy affect recall repairs?

Will Takata's bankruptcy affect recall repairs?

Greece grandmother gets refund from contractor

Greece grandmother gets refund from contractor

Greece grandmother says contractor's repairs are already cracking after a year

Greece grandmother says contractor's repairs are already cracking after a year

Historic buildings present challenge for those with disabilities

Historic buildings present challenge for those with disabilities

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