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We're all consumers, and at some point, we've all gotten the shaft. From roofers to retailers, you want to make sure you get your money's worth. That's why Consumer Investigator Deanna Dewberry is here. She's investigating your consumer complaints and offering practical advice with her Deanna's Do List.

Do you have a consumer problem? Dial Deanna. She's fighting for you. Email DDewberry@whec.com

After getting paid in August, contractor still hasn't finished Rochester woman's roof

After getting paid in August, contractor still hasn't finished Rochester woman's roof


Dead Man Walking? News10NBC tracks a contractor and finds shocking information

Dead Man Walking? News10NBC tracks a contractor and finds shocking information


Travel Trouble: Travel insurance fails families on trips

Homeowner: Contractor refuses refund after arbitration, court decisions

Equifax keeps man on hold for 3 hours

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'Who owns my data?' Former Equifax CEO skirts the question

Former Chairman and CEO of Equifax Rick Smith was in the hot seat again Wednesday facing a barrage of questions from members of Congress...


Mr. Smith Goes to Washington: Former Equifax CEO grilled by congressional members

The former chairman and CEO of Equifax faced the fire before members of U.S. House Committee on Energy and Commerce....


Equifax customer service not up to snuff

Equifax is under fire for its poor customer service following the data breach...


Equifax breach prompts possible new regulations

The cybersecurity at Equifax was reportedly so bad, it took the company almost five months to patch a massive server bug that much of the rest of the IT world patched in a day...


Equifax data breach: What you need to do

The Equifax breach is bad - really bad. That's because Equifax is a credit reporting agency, and it holds the personal information of everyone in the country who has ever had credit...


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After News10NBC investigates, contractor pays back client

A News10NBC viewer has waged a two-year battle to get back his money...


In NY, even if you didn't cause the crash, your insurance pays the bill

When you're hurt in a car accident, do you know who pays your medical bills?...


Ambulance company bills man $300 for blood pressure check after crash

Imagine you're hit by a suspected drunk driver. Miraculously, you walk away without a scratch. Despite that, you still get a bill for hundreds of dollars from paramedics who responded to the scene...


MCC student trying to sell textbook uncovers Craiglist scheme

When a college student recently tried to sell an old textbook on Craigslist, she unwittingly uncovered a scheme that has tentacles that reach from the west coast to New York City...


Spectrum outage leaves realtor without email for days

For many of us, our cell phones are essential tool to do our jobs...


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How to find the best deals on Amazon Prime Day

How to find the best deals on Amazon Prime Day

Will Takata's bankruptcy affect recall repairs?

Will Takata's bankruptcy affect recall repairs?

Greece grandmother gets refund from contractor

Greece grandmother gets refund from contractor

Greece grandmother says contractor's repairs are already cracking after a year

Greece grandmother says contractor's repairs are already cracking after a year

Historic buildings present challenge for those with disabilities

Historic buildings present challenge for those with disabilities

Lawsuit blames lax security at Chipotle for breach

Lawsuit blames lax security at Chipotle for breach

Local couple impacted by Chipotle data breach

Local couple impacted by Chipotle data breach

Cutting the Cord: Choosing a streaming device

Cutting the Cord: Choosing a streaming device

State to answer insurance questions for residents facing flooding

State to answer insurance questions for residents facing flooding

Gas prices fall due to oversupply

Gas prices fall due to oversupply

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