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We're all consumers, and at some point, we've all gotten the shaft. From roofers to retailers, you want to make sure you get your money's worth. That's why Consumer Investigator Deanna Dewberry is here. She's investigating your consumer complaints and offering practical advice with her Deanna's Do List.

Do you have a consumer problem? Dial Deanna. She's fighting for you. Email DDewberry@whec.com

Equifax breach prompts possible new regulations

Equifax breach prompts possible new regulations


Equifax data breach: What you need to do

Equifax data breach: What you need to do


After News10NBC investigates, contractor pays back client

In NY, even if you didn't cause the crash, your insurance pays the bill

Ambulance company bills man $300 for blood pressure check after crash

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MCC student trying to sell textbook uncovers Craiglist scheme

When a college student recently tried to sell an old textbook on Craigslist, she unwittingly uncovered a scheme that has tentacles that reach from the west coast to New York City...


Spectrum outage leaves realtor without email for days

For many of us, our cell phones are essential tool to do our jobs...


How to find the best deals on Amazon Prime Day

It's Black Friday in July - also known as Amazon Prime Day...


Will Takata's bankruptcy affect recall repairs?

Auto supplier Takata filed for bankruptcy over the weekend...


Greece grandmother gets refund from contractor

A Greece grandmother got a $3,700 refund after her son called us for help. She hired a contractor about a year and a half ago.  When he didn't honor his warranty, she Dialed Deanna...


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Greece grandmother says contractor's repairs are already cracking after a year

‘Tis the season for home improvement...


Historic buildings present challenge for those with disabilities

This story has no easy solutions: A daughter was trying to take her mother out for Easter brunch...


Lawsuit blames lax security at Chipotle for breach

I got a really interesting email in my inbox today...


Local couple impacted by Chipotle data breach

If you used your credit or debit card at Chipotle recently, thieves may already have your card number...


Cutting the Cord: Choosing a streaming device

Here's a challenge for you: Take a look at your recurring monthly expenses. Is your cable bill busting the budget?...


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State to answer insurance questions for residents facing flooding

State to answer insurance questions for residents facing flooding

Gas prices fall due to oversupply

Gas prices fall due to oversupply

With gas prices going up, here's how to find the best prices

With gas prices going up, here's how to find the best prices

Heading into the tax filing deadline, tips for dealing with identity theft

Heading into the tax filing deadline, tips for dealing with identity theft

Study: Twice as many credit card complaints in Rochester

Study: Twice as many credit card complaints in Rochester

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