Study: Twice as many credit card complaints in Rochester

April 12, 2017 08:21 PM

According to the Federal Reserve, 72-percent of us have at least one credit card. So a new study by a consumer research group based in New York City called Value Penguin caught our eye.

Their study indicates that, per capita, people in Rochester filed almost twice as many credit card complaints than the national average. But, it's not because more people have more credit card problems. Instead, it's because more people here know where to file a complaint: The Consumer Financial Protection Bureau.

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The good news: 78 percent of people who complained to the CFPB got their problem resolved.

According to the study, among the most common complaints were billing disputes and identity theft.

"Don't go shopping online unless you're positive that the website is secure," advises Lynette Baker of Consumer Credit Counseling Service of Rochester. "There are little logos and things like that that you can see that that website is secure."

Deanna's Do List

The National Cyber Security Alliance says when shopping online, look for web addresses that start with HTTPS. That indicates extra security measures have been taken.

You should also use a credit card, not a debit card, because you have more protections. Don't use your credit card online when using a public Wi-Fi connection. Lastly, if you have any dispute with your credit card company, file a complaint with the Consumer Financial Protection Bureau.

The agency says most disputes are resolved in 15 days.


Deanna Dewberry

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