Survey: American Express ranked highest in customer satisfaction
Posted at: 09/06/2013 6:38 AM
The credit card known for having the best perks has taken the number one spot for credit card satisfaction.
According to a survey by J.D. Power, American Express ranks highest for the seventh straight year.
The study was based on responses from 14,000 consumers and measured factors such as billing and payment, rewards, problem resolution and benefits and services.
American Express scored well in rewards, benefits and services and billing and payment.
Discover Card followed in second place, performing well in credit card terms, interaction and problem resolution.