Updated: 10/03/2013 11:49 PM
Created: 10/03/2013 11:15 PM WHEC.com
By: Berkeley Brean
Three years after the Affordable Care Act was passed and New York State still can't get the website where people go to purchase healthcare insurance to work. Now, the state says it's trying to fix the problem, but News10NBC has information that can help you right away.
The solution is what one person calls the sweet spot to sign up, but it's not until November. For right now, people who log onto the health insurance exchange website through the Department of Health can--without warning--get booted off. The website just can't handle the traffic.
Denise Ladelia says, "This afternoon it said come back later."
Ledelia has been trying to log into the healthcare exchange since Tuesday, but it never works and the system kicks her out.
She says, "It's frustrating, you want to know what your options are. This is all we hear about, you would think the site would have been prepared."
Chuck Simmins was done trying when we got to his place. He showed us the screen shots of the website errors that came up when he was trying to sign up.
Simmins says, "I am extremely anxious because I don't make a lot of money and most of it goes to my health insurance premium."
So while the state tries to fix the website; your best solution is timing.
Jeff Welcher says, "The sweet spot is definitely the month of November."
Welcher is a health insurance broker for BeneCare. He says wait to sign up until November. By then, he says, the glitches and web traffic should be gone.
Welcher says, "You will also not be in the logjam which I foresee in early December."
The state had a response to all the problems. They say they're adding servers, upgrading software and they don't believe anyone is intentionally overwhelming the website. So while the state does that, think about the November sweet spot.