Beware of scammers pretending to be computer tech support

Created: 12/13/2013 7:27 PM WHEC.com

Most people have them in their homes and this time of year  -- a lot of shoppers are using their computers to do some online shopping.

If you have a computer in your home -- we have a warning for you: thieves are using new tactics targeting owners.

This scam starts with a phone and a question about your computer, so if you hear that -- hang up.

Alissa Hauck says it happened to her two days ago she called her friend and computer expert Paul Sausa. Here's what happened:

She was home with her son and she says she got a call from a person who said they worked at Microsoft. She says they said Alissa's computer was getting hacked and that she should let them access her computer remotely so they could fix it.

She says they also said she should immediately buy a hundred dollar piece of software to block the hackers. The problem is they were the real hackers.

When Alissa told them she was getting uncomfortable, she says they started to get aggressive.

She tells us, "He was like, what are you talking about - you don't feel comfortable - you want to keep getting hacked? And I said how do I know that you're not hacking my computer right now?"

We asked her if she thought her computer had been compromised.

She says, "I mean, I don't know. Probably and you know, it's sad to think I would even have to be worried about that because I did ask if they worked for Microsoft and they used fear to get what they wanted which was access to my documents."

The computer expert that alerted us to this story says never let anyone access your computer remotely.
We checked with Microsoft, they're aware of the scam. They say no one from the company ever makes unsolicited phone calls. So, if you get a call like that -- hang up immediatelty.


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