Service at County's 911 center back up and running

Updated: 12/31/2013 6:56 PM
Created: 12/31/2013 11:07 AM WHEC.com
By: Joangel Concepcion

Service at Monroe County's 911 center is back up and running after a glitch Monday night that caused some callers to get a busy signal when calling 911.

John Merklinger, 911 Emergency Communications Department director, tells News10NBC calls to 911 go through two switching stations. Last night, there was a problem at the Field Street station with the computer program that routes calls to phones. Those whose calls were routed through that station received a busy signal.

The 911 center was notified of the issue around 9:15 p.m. by alarm companies that said they received a busy signal when attempting to call. Officials say Frontier was called and the problem was resolved around 1 a.m. During the glitch, calls went to back-up, desktop phones.

According to Merklinger, there are alarms built into the system to notify officials if there is a problem however, last night's issue was programming-related issue and therefore was not monitored by the alarm system.

Merklinger tells News10NBC it has been three years since the system has experienced an issue.


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