Updated: 02/08/2014 12:05 AM
Created: 02/07/2014 8:26 PM WHEC.com
By: Amanda Ciavarri
It happens every year. Snow removal companies accused of taking people’s money and now showing up to plow.
News10NBC has learned the attorney general’s office in Rochester is investigating a case right now in our area. Dozens of our viewers wrote to us about Vision Quality Sealing and Snow Plowing. So we looked into it too.
News10NBC found out the company is no longer in business and that’s not good news if you signed a contract with Vision Quality Plowing and paid them upfront. In a statement sent to News10NBC, the company says it “went out of business we ran out of funds.”
According to the Better Business Bureau, the company has an F rating. There are 23 closed complaints against the company. According to the companies’ flier, for $150, they’ll plow for the season. If 23 paid $150, the company made at least, $3,400. The BBB says they have dozens of complaints and they believe the contracts were really for $200. That is how much Ann Hargrave says she paid. She says the man seemed very nice when she agreed to the contract.
Ann Hargrave said, “He knew I had to be out, leave this house by quarter to 7. I only work about a mile up the road. He said they have plenty of snow plows and they are out all night, they start early they will be back throughout the day if there is more than three inches of snow, but that never happened.”
Hargrave says the company plowed her driveway three times, but never when we had serious snowfall. The company told News10NBC said, “Contrary to what a few isolated people say, all of our customers were plowed out numerous times as agreed through Jan 24, 2014.
But Hargrave says in her case, that; isn’t true.
Hargrave said, “I'm very frustrated. I feel it’s not only me. He took other people’s money with no intention of doing what he was supposed to do.”
As we mentioned the Rochester Attorney General's Office is investigating this company, so if you hired this company or any plow company and have problems, you can call the local Attorney General’s office at 585-546-7430
The company says they went out of business. If you call their number, the voice mail has change from Vision Quality to Vision Properties. News10NBCasked if that was the new company name, but was never given an answer.