Parents upset over Graco car seat recall

Updated: 02/12/2014 5:42 PM
Created: 02/12/2014 5:38 PM WHEC.com
By: Joangel Concepcion

They're supposed to keep your child safe in the car, but now a recall has many parents worried. The popular company Graco is recalling almost four million car seats. Officials say a faulty buckle is to blame. They say food and dried liquids can make the harness buckle stick and it could cause a danger if the buckle fails to unlatch.

Although the company is offering solutions to fix the problem, parents are still upset about the recall which affects about a dozen models. Many parents say this issue should not be happening at all. 

Danelle Ault said, “It makes me very nervous knowing that it got recalled. I definitely need to look into it.”

Debbie Dauphinee said, “We assume they are safe and we're putting our children in them. What is the law that mandates them to safe? How are we protected?”

The company is offering a solution. They are willing to replace the buckle for free. Local stores have been overwhelmed with calls about this. Graco is handling this issue, so if you bought your seats at Walmart or Toys R Us, they will immediately refer you to the company. Stores usually handle the recalls for products. Some even have an updated list in store or on their website, but in this case, you must call the company.

One local store that resells baby items uses a database no matter what. They take any recall very seriously.

Haleigh Garnier, Kid to Kid manager, said, “It's not just with car seats, it's with anything, toys, equipment, beds, strollers, anything like that. Preventing people from getting hurt. It's scary that there are that many car seats and that many kids in car seats that could potentially be getting hurt.”

The company said this does not affect the performance of their car seats or the effectiveness of the buckle to restrain the child. There are no injuries to report at this time..

Graco customer service to receive their new buckle, free of charge, by calling: 800-345-4109 Monday through Friday from 9 a.m. to 5 p.m. or by contacting a representative via email at: consumerservices@gracobaby.com.

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