Updated: 02/24/2014 6:13 PM
Created: 02/24/2014 5:44 PM WHEC.com
By: Lia Lando
His wife passed away on Valentine’s Day and left behind video messages for him and their baby daughter. Charles Wachal, of Ontario County, says his wife left those messages on her Facebook page. After she died, he tried to find them, but instead of finding those videos, he found her account was locked and the videos weren’t there.
Charles Wachal says this whole thing is a huge headache. His 26-year old wife died after a long battle with a rare disease. When she knew the end was coming, she told him about some videos she recorded for him and their seven month old daughter that she put on Facebook for her family to watch after she died.
She passed away on Valentine's Day and when Charles tried to find the videos, he couldn't access his wife's account. The account had been locked and memorialized. So he reached out to Facebook and when he finally got in touch with someone, he didn't like what he heard.
Wachal said, “When they finally did get back to me, they now say that there are no videos. This week has been an emotional roller coaster with the passing of my wife and the funeral arrangements and then on top of all of that, I can't even watch these videos that my wife meant for me to have after she passed away."
Wachal says the videos were recorded on his wife's iPhone. Before they traded in that iPhone for a new one, he says they transferred all her videos to Facebook thinking they would be safe. Knowing this, he says Facebook is trying to put them in touch with someone from Apple to see if they can help locate those videos.
A statement from Facebook says, "We were sorry to hear about Mr. Wachal's loss and we've reached out to him to figure out how we might be able to help. Right now, Wachal is urging Facebook to change its policy on accounts for people who pass away. He feels immediate family members should have access to those accounts.
To see the petition, click here.