Updated: 02/27/2014 10:08 AM
Created: 02/26/2014 1:15 PM WHEC.com
By: Berkeley Brean
We've warned you about this scam. Now you can hear how the scam artists operate after one of our alert viewers recorded the phone call.
This is the scam: someone calls you and says they're from the Microsoft Windows Service Center. They tell you that your computer has been hacked and they can help you save your hard drive. What they're really trying to do is get access to your sensitive, personal information that you have stored on your computer.
(We checked with Microsoft. They're aware of the scam. They say no one from the company ever makes unsolicited phone calls. So if you get a call like that -- hang up immediately.)
One of our viewers, Parker Zack of Webster, got one of these phone calls. He says he remembered seeing our story warning people about the scam. So that's when he picked up his smart phone and recorded the conversation.
Watch how the caller tries to encourage Zack to log into his computer. Then watch how the caller threatens Zack after Zack tells him he's aware of the scam.
Caller: I'm directly calling from Microsoft windows service center about your computer okay?
Parker Zack: Okay.
Caller: So we received information that and error messages that somebody tried to hack your computer that's the reason your computer is (inaudible) towards the internet (inaudible) standard hacking software (inaudible) which is hampering and damaging for your computer hard drive for the Windows operating system. Okay?
Caller: So you just take your time, go ahead and switch on your computer and then I help you and guide you through the simple steps (inaudible) to show you the problems with the computer, okay?
Zack: I'm listening.
Caller: So just take your time. Go ahead and switch on your computer sir.
Zack: I'm glad you called because the police in this area are looking for you and this is very helpful for us to, uh, to have you arrested.
Caller: then shut up you (expletive) (expletive). I'm going to (expletive) your dirty family. You (expletive), you know? Uh, what i'm going to do very shortly, I'm going to (expletive) your dirty family.
Zack said,"My heart started to race actually. I could feel my heart pounding out of my chest. I got so anxious. I was shocked. Because of your story, I knew it was a scam. If not for that story, it's hard to say, I might have gone further down that path."