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Three million customers affected by Michaels breach

Updated: 04/18/2014 11:17 PM
Created: 04/17/2014 8:27 PM WHEC.com
By: Amanda Ciavarri

It's happened again -- credit and debit cards of up to three million people at risk in another major data breach.

Michaels -- the nation's largest arts and crafts chain -- says it's security system was hacked by criminals using highly sophisticated malware.

It's not the news you want to hear just days before Easter, when so many parents are painting Easter eggs and doing crafts with their kids. So exactly what information is out there -- and how are people reacting?

The criminals got a hold things like credit card numbers and expiration dates. The breach at Michaels happened between May 2013 and January 2014.

We asked shopper Jennifer Fitzpatrick how she felt following the breach. She said, "Not very good cause I just used my card in there."

Heather Burnet told us, "It's terrible. It seems like everyone is getting the same thing."

This security breach at Michaels comes just a few months after many customers were issued new cards after a different breach at Target.

We asked "Are you nervous when you are shopping?"

Fitzpatrick told us, "I probably will be now. Yeah, I'm going to be more aware of that stuff and look at my card and make sure the money is still in there."

Some customers say after hearing about breaches like this they have switched over to cash.

Customer Tracy Smith says, "I really don't use credit cards, so it doesn't really effect me, but I feel bad for the people it happened to."

“Our customers are always our number one priority and we are truly sorry for any inconvenience or concern Michaels may have caused. We are committed to assisting affected customers by providing fraud assistance, identity protection and credit monitoring services. Importantly, with this incident now fully contained, we can assure customers this malware no longer presents a threat to shoppers at Michaels or Aaron Brothers.”

“In an era where very sophisticated and determined criminals have proven capable of successfully attacking a wide range of computer networks, we must all increase our level of vigilance. Michaels is committed to working with all appropriate parties to improve the security of payment card transactions for all consumers."





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