Parents upset over closing of popular children's play center

Updated: 05/30/2014 6:11 PM
Created: 05/30/2014 5:30 PM WHEC.com

A popular children's play center is shutting down and it's leaving some parents frustrated and angry. Many claim they paid for packages that won’t be any good after June 27. 

Parents learned this week that Kango Academy and Play Center at Eagle’s Landing will close on June 27 for good. Many bought play packages that allowed them to bring their children to Kango for a specific number of visits at a reduced price. Some parents say they were hoping to use these play packs during the summer when kids are out of school.  

News10NBC learned Kango was still selling the play packs all this month with no warning that Kango would be closing. While Kango will refund any deposits for birthday parties, it will not refund the cost of the play packs. Parents have been told use them or lose them. It is upsetting for one mother who said she bought a 20 pack.

Ann Long said, “Obviously, you don’t make the decision to close a business in 24 hours. They had to have had an inkling last week that they were going to shut down. It just doesn't seem right that they would continue to sell those and you know people had the expectation that they would have more than 30 days to use them.”

Andy Curwin, owner, said, “So there are people who are going to be upset, but there are people who are going to be upset for a lot of reason. What we have been doing is reaching out to other play centers in town to see if people can use our play packs, get discounts or something along those lines.”

Curwin says he didn't want to notify customers of the closing before informing the staff this week. He says he will contact play pack owners next week to let them know if their remaining play times will be honored by another play center in the area. Curwin says Kango is closing for financial reasons, but mostly because he and his wife want to be able to spend more time with their three young children. 

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