Updated: 06/19/2014 2:27 PM
Created: 06/19/2014 1:28 PM WHEC.com
News10NBC has received a response from Rochester Genesee Regional Transportation Authority after a cellphone video showed a Rochester woman and two children being kicked off an RTS bus during a thunderstorm.
The woman, Corrine Moore, says it was heartless and wrong and several other passengers agree. She says she paid her fare and used her bus card to pay for another passenger who helped her carry a carriage onboard. “He got off the number 10 just to help me get on the number four. He didn't have to get off that bus and help me, so for him doing that I gave him my bus pass.”
Moore says that's when the driver shut off his bus, walked up to her and said she and the kids had to get off. Police were called which we're told is standard protocol when someone is removed from the bus.
RGRTA released a statement Thursday saying, "We have completed our detailed review of events that occurred on Tuesday evening, June 17. An RTS Bus Operator called for assistance to have a customer removed from the bus because of her fraudulent use of an RTS bus pass. The Bus Operator is a long-time RTS employee in good standing and took appropriate action as he was trained to do. Unfortunately, fraudulent pass use is a daily occurrence; situations are usually resolved without incident. On this occasion the situation escalated and reinforces our need to continue to educate customers about pass rules and regulations. The customer and her two children were driven safely home by an RTS employee. We apologize to the other customers who were inconvenienced by this. As stewards of taxpayer dollars, we must insure appropriate use of our resources and established fare rules."