RG&E: 27,000 customers without power during height of storm

Created: 07/09/2014 8:24 AM WHEC.com

RG&E says at the height of Tuesday’s storms, 27,000 customers were without power. In total, 31,000 customers were impacted when torrential rains and tornado-like winds blew through our area.

Right now, RG&E says 1,800 customers are currently without power.

Monroe County – 290 customers (Pittsford 156, Webster 75, Perinton 43)
Cayuga County – 736 customers
Wayne County – 500 customers
Ontario County – 266 customers

RG&E crews are out in several communities working to restore power. If you see a downed power line, stay away from it and call 1-800-743-1701.

Helpful tips from RG&E:

During a power outage
• Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
• To report a power interruption, contact RG&E at 1.800.743.1701. Our telephone systems let callers report the problem, help our crews respond quickly and efficiently, and provide customers with power interruption updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Anyone who has access to a working computer or mobile device during a power interruption can also report the interruption online here.  
• Listen to a battery-powered radio for weather and power restoration updates.  
• Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, audio equipment) to prevent overloading and possible damage when power is restored. Turning off this equipment may mean unplugging it, turning off a circuit breaker or removing a fuse for the circuit that provides power to this equipment. Leave one light switch “on” to know when power has been restored.
• Emergency generators can be dangerous. Carefully follow the manufacturer’s instructions. Never run an emergency generator indoors; operate generators only outdoors in well-ventilated areas.
• Don’t use a natural gas or propane range to heat your home.
• Never use outdoor grills or stoves inside.
• Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Once power is restored
• If a basement or home was flooded, customers should have an electrician check the home and have a plumbing and heating contractor check natural gas appliances before contacting RG&E to have services turned on.
• Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
• Replenish emergency supplies used during the storm.

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77° | 60°
  • Feels like: 62° F
  • Wind: S 3mph
  • Humidity: 90%
  • Wed Times of sun and clouds
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  • Thu Chance of afternoon showers
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  • Fri Partly cloudy
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