City and county seeking feedback after 911 calls
ROCHESTER, N.Y. (WHEC) – Rochester and Monroe County leaders want to hear from people who place non-life-threatening emergency calls to the 911 call center.
They are hoping it will improve service to the community. Text messages will be sent after an incident asking for feedback.
It is through a service called PowerEngage. People can also opt out of participating by replying "STOP" to the text.