Claimants struggle to certify NYS unemployment benefits on the phone

[News10NBC]
NEW YORK (WHEC) — Many New Yorkers have been struggling to certify their unemployment benefits this weekend.
Numerous viewers told News10NBC on Sunday that they are having a difficult time certifying their claims using the New York State Department of Labor’s TEL-SERVICE phone line.
News10NBC called the number and received a busy signal. We have reached out to the New York State Department of Labor for more information on the issue, but we have not heard back.