Jergens moisturizer being recalled over potentially hazardous bacteria

ROCHESTER, N.Y. (WHEC) — A popular moisturizer is under recall because it may contain bacteria that can pose a risk to people with weakened immune systems.

The recall is for certain 3-ounce and 10-ounce bottles of Jergens ultra healing moisturizer.

The company that issued the recall says the bacteria typically poses little risk to healthy people, however, people who have certain health problems may be more susceptible to infections.

Kao USA is encouraging customers to stop using the impacted products as a precautionary measure.

The bottles under recall have the following lot numbers:

3-ounce bottles

  • ZU712851
  • ZU712911
  • ZU712861
  • ZU722851
  • ZU712871
  • ZU722881
  • ZU712881

10-ounce bottles

  • ZU722741
  • ZU732791
  • ZU722771
  • ZU732801
  • ZU722781
  • ZU732811
  • ZU732781
  • ZU732821

Anyone with the recalled moisturizer can contact Kao USA at 1-800-742-8798 or email at for a free coupon. Its business hours are 9 a.m. to 5 p.m. Monday through Friday.

To report adverse events with the use of this product, contact the FDA’s MedWatch Program at 888-463-6332, online or by mail to the address below:

The FDA Safety Information and Adverse Event Reporting Program
US Food and Drug Administration
Center for Drug Evaluation and Research
5600 Fishers Lane, Rockville MD 20857-0001