RG&E updates customers on storm restoration plan

ROCHESTER, N.Y. (WHEC) — Officials with RG&E say the company is continuing to address outages Monday with a strong municipal coordination focused on opening roads, clearing hazards and restoring power after powerful winds knocked down trees, poles and power lines Saturday afternoon.

RG&E added additional field resources Sunday to assist in restoration efforts. The company issued a statement Sunday evening saying that it expects to restore 95% of customers impacted by the wind by 11:30 p.m., Monday.

On Monday evening, it said that anyone whose power is not restored by Monday night should have it restored Tuesday.

Strong winds, with gusts reaching 70 mph, and rain moved across the state Saturday. As a result of the severe weather, the company experienced damage to the electric system causing thousands of outages. RG&E’s damage assessors reported roughly 291 downed wires and 60 broken poles.

Details of Monday’s Overnight Work Plan Include:

Resource and Crewing Information: RG&E said it has continued to add more crews throughout the day and currently has nearly 1,200 field resources dedicated to restoration efforts in the Rochester area. It expects more crews to arrive Monday evening who will work throughout the overnight period.

After Restoration: Once every customer is restored, RG&E said it will continue to fix the remaining damage that occurred but did not affect customers or the reliability of service. Then, it says it will do a full system sweep of all affected circuits to look for damage or issues that may have been missed but that could cause service disruptions in the future.

RG&E will continue to provide updates throughout the event to the general public on the company’s social media channels. The company also offer customers the following reminders to prepare for the storm and stay safe if power outages do occur.

The company urges customers to stay away from any downed wires or downed trees that have wires entangled and report those to RG&E by calling 1-800-743-1701 or call 911.