Some apartment-dwellers having issues with government’s COVID-19 test request website

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ROCHESTER, N.Y. (AP/WHEC) — Some apartment-dwelling Americans reported having issues using the website for requesting free at-home COVID-19 tests Tuesday.

The website,, soft-launched on Tuesday. White House press secretary Jen Psaki said the website was in “beta testing” and operating at a “limited capacity” ahead of its official launch, which she said will be midmorning on Wednesday.

The website’s address verification tool is enforcing the four-per-household cap on apartment buildings and other multi-unit dwellings, only allowing one family per building to request the tests.

A spokesperson for the Postal Service told AP News that the error was “occurring in a small percentage of orders.” He said any user needing assistance could file a service request at or contact a help desk at 1-800-ASK-USPS.