Businesses still coping with COVID-19 uncertainties

ROCHESTER, N.Y. (WHEC) — The pandemic has changed the way businesses operate, and the way we shop.

For most businesses, this is the final quarter of the year where some will either make it or shut down for good. News10NBC takes a look at three different businesses, and how they're coping before the holiday shopping season. The majority of them were shut down for several months, and are still trying to recover.


There's still no light at the end of the tunnel when it comes to the pandemic. Businesses still finding new ways to help keep their doors open. With current COVID-19 guidelines dictating how many customers are allowed inside, we asked some business leaders if they can survive indefinitely on 50-percent capacity. 

We started at The Hideaway Restaurant. Owner Max Gordon said, "If everything stays the status quo we'll be able to make it through. If there are any negative changes whether it’s down to 25%, or further closures that will bring about significant issues."

Next door at Parkleigh Gift Store, management is very optimistic they can make as well.

"We have every intention on surviving at that capacity indefinitely hopefully it won't come to that, but we have every intention of going just as strong as we have been onto the 4th quarter for the holiday season," said Operations Manager Daniel Mejack. He continued, "We have high hopes for a low surge."

Unfortunately the same cannot be said for Patti's Pantry and Country Store on Dewey Avenue. After 15 years in business, the pandemic is forcing Patti Haefner to close.

"Now that the weather is changing we can't make it, because if we're at 50%, and our bill are not at 50%, you can't make it to make sense," said Haefner. She went on to say, "We can't pay the bills."  

Haefner says she tried her best. Her restaurant dropped from 18 tables down to nine. The hallways of her store which also includes a candy shop and gift store aren't wide enough to accommodate a lot of customers. On top of that, the majority of her staff left after the store was closed for months.

"It kills your heart and your soul, and your soul cause that's what went into this. This whole building was heart and soul. Now it's gone," said Haefner.

Patti's Pantry will officially close its doors on Nov. 29. Right now she's only open Friday through Sunday.

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