Good Question: What's happening with my gym membership payments?

Brennan Somers
Created: March 24, 2020 07:49 AM

ROCHESTER, N.Y. (WHEC) — We're getting many questions from you about your money and what you will or won't have to pay during this health emergency. 

So what's happening with rolling payments for gym memberships, car washes, and other places forced to shut down? That’s a good question. The answers won't all be the same, but here are a few examples.


The YMCA of Greater Rochester sent a message with this information:

- Those currently enrolled in Before and After School and Partial Day Pre School will be credited toward future programming in the 2020 calendar year.

- Those currently enrolled in youth sports and aquatics have two choices: you can consider your program fees a donation to the Y’s ongoing mission to serve the community or take a credit toward future programming in the 2020 calendar year.

- All members also have a choice. You can consider this month’s membership dues a donation to the Y. If this is your choice – thank you. No actions are necessary. If you would like to do something different, we are able to assist you. Member service representatives will be available by phone from 8 a.m. to 6 p.m. Monday through Friday. Please call your home branch.

LA Fitness released this statement:

“Right now, your membership billing frequency will continue as scheduled and your membership will be extended to cover the time of the closure. If we are unable to reopen our clubs by April 1, 2020, we will stop billing you until clubs in your market reopen. If you have a Paid in Full membership, the end date will be extended to cover the time clubs in your market are closed. This includes all billings for fitness, personal training, Kids Klub, HIIT by LAF and Pilates by LAF, as well as annual/enhancement fees and rate guarantee fees, If applicable.”

Planet Fitness put out this response:

“We have proactively frozen all memberships on your behalf, and you will not be charged any fees during this time. We will be ready to serve you in a clean, sanitary, and welcoming environment when we reopen. At that time, if you have any questions about your membership, please feel free to come in, talk to us about it, and we will be happy to address any needs you may have.”

Companies understand this is a tough time full of unknowns as to when life might start getting back to normal. That's why in addition to posting info on their websites and social media pages, most want you to reach out if you still have questions, and they'll try to come up with the best option.

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