Created: December 14, 2020 11:50 PM
ROCHESTER, N.Y.(WHEC) — The U.S. Postal Service promised on Monday that it was addressing delays in deliveries less than two weeks before Christmas, which it blamed on seasonal high volume and staffing challenges caused by COVID-19.
“They said you can file a claim to get reimbursed,” says Sally Clark of Hammondsport.
“I said, yeah, that’s easy for you to say but some of that stuff I made.”
She likes making crafts, so she went to the US mail system to send some of hers to her grandchildren in Virginia for Christmas. She paid extra for two-day priority mail.
That was a week and a half ago, and the package hasn't gotten there yet.
"Monday came and went. They did not receive it. Tuesday came and went. They did not receive it,” she says.
"We found out Tuesday that it was in Richmond, in some distribution center."
"I've been using the Postal Service for years and they've been reliable, but not lately,” says Mike Power of Webster. “Something's happened.”
Power was hoping to spruce up his memorabilia collection with a signed vintage Christmas card from Britain's Prince Charles. He ordered it on eBay and tracked it from a seller in California
"And on its way here, it stopped in Jackson, Mississippi. And it's stuck there,” he says.
The U.S. Postal Service has been urging customers to mail early this Christmas, but News10NBC has been following multiple stories on social media of people who've tried and ended up stuck.
A statement from the USPS says it’s hiring more people but that its ”facilities have faced challenges recently due to COVID-19 at the same time mail volumes have dramatically increased… We are confident that our processing and delivery will return to normal levels quickly.”
“COVID is always the response and I’m sorry, that’s an excuse,” says Clark.
“It would seem to me somebody could take 15 minutes in the back room of the post office in Jackson, Mississippi, and find it and drop it in the mailbox,” says Power. He says that he may end up simply filing a claim for his lost package.
Sally Clark is still holding out hope her local postmaster in Bath might yet track hers down.
“There’s three 9-year olds that have their Christmas presents in there,” she says.
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