Updated: July 15, 2020 05:28 AM
Created: July 14, 2020 04:21 PM
ROCHESTER, N.Y. (WHEC) — It's been more than two months since the City of Rochester started sending out nearly half a million free masks to families.
But News10NBC has heard from many viewers saying they never got them.
News10NBC reached out to city officials again Tuesday. They say they finished mailing the masks to 96,000 homes about a month ago.
They've also received close to 200 calls from neighbors complaining about never receiving masks, or asking for more.
Once a week, they say masks are sent out to those people who have called the city helpline at 311.
The city did have about 20,000 masks held in reserve to help community groups as needed.
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