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We're all consumers, and at some point, we've all gotten the shaft. From roofers to retailers, you want to make sure you get your money's worth. That's why Consumer Investigator Deanna Dewberry is here. She's investigating your consumer complaints and offering practical advice with her Deanna's Do List.

Do you have a consumer problem? Dial Deanna. She's fighting for you. Email DDewberry@whec.com

News10NBC finds gas station still vulnerable after skimming incident

News10NBC finds gas station still vulnerable after skimming incident


Attorney general wants to change identity theft law

Attorney general wants to change identity theft law


Arrested contractor’s customers have similar stories

Contractor investigation spreads to two counties

Crooked contractors’ secret to avoiding prosecution

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Contractor arrested following News10NBC investigations

When you hire a contractor, you trust him to use your money on your project...


All-Digital changes anger some cable customers

Spectrum customers have been writing to News10NBC,..


Answers for Sam’s Club customers after Rochester-area store closings

If you shopped at Sam's Club, your check may be in the mail...


Being conned on Facebook

One Canandaigua man learned that not every Facebook friend is really your friend....


Attorney general: File your taxes before hackers can get your return

Tax day is Tuesday April 17, but are you preparing to file your tax return early?


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Death of the modern mall? Rochester mall leaders say not so fast

Did you let your fingers do the shopping this holiday season or did you actually get in your car and drive to a store?...


Roofer Ripoff? News10NBC learns roofer is facing theft charges

A Rochester grandmother reached out to News10NBC after she says she was ripped off by her roofer.  Now we’ve uncovered surprising information about the roofer...


After getting paid in August, contractor still hasn't finished Rochester woman's roof

Every time we have snow in the forecast, one Rochester homeowner gets really nervous...


Dead Man Walking? News10NBC tracks a contractor and finds shocking information

A viewer recently contacted us with a heartbreaking story...


Travel Trouble: Travel insurance fails families on trips

Are you planning a vacation over the holidays?  Perhaps you’re planning a family trip over the winter break...


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Homeowner: Contractor refuses refund after arbitration, court decisions

Homeowner: Contractor refuses refund after arbitration, court decisions

Equifax keeps man on hold for 3 hours

Equifax keeps man on hold for 3 hours

'Who owns my data?' Former Equifax CEO skirts the question

'Who owns my data?' Former Equifax CEO skirts the question

Mr. Smith Goes to Washington: Former Equifax CEO grilled by congressional members

Mr. Smith Goes to Washington: Former Equifax CEO grilled by congressional members

Equifax customer service not up to snuff

Equifax customer service not up to snuff

Equifax breach prompts possible new regulations

Equifax breach prompts possible new regulations

Equifax data breach: What you need to do

Equifax data breach: What you need to do

After News10NBC investigates, contractor pays back client

After News10NBC investigates, contractor pays back client

In NY, even if you didn't cause the crash, your insurance pays the bill

In NY, even if you didn't cause the crash, your insurance pays the bill

Ambulance company bills man $300 for blood pressure check after crash

Ambulance company bills man $300 for blood pressure check after crash

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