State lawmaker calling on Spectrum to ease process of crediting customers affected by outage

Updated: February 14, 2020 07:51 PM
Created: February 14, 2020 07:49 PM

NEW YORK (WHEC) — State Assemblyman Sean Ryan (D-149) wants Charter Communications, the parent company of Spectrum, to find an easier way to credit customers who lost access to cable, internet or phone services last weekend.

Spectrum reported outages in the Rochester area, across New York, Maine and New Hampshire.


The company says ice and snowstorms caused fiber-optic damage.

The issue caused an outage that lasted more than four hours. 

A Spectrum spokesperson says affected customers must call in to see if they are due a partial refund, instead of getting an automatic credit.

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