State testing delayed due to computer glitch

April 02, 2019 06:52 PM

ROCHESTER, N.Y. (WHEC) -- Issues with a computer-based testing system are impacting students in our area and across the state. 

Schools across the state reported complaints citing delays with log-ins and submissions when students were trying to take their state tests otherwise known as the ELA tests. 


West Irondequoit has confirmed one of their middle schools has been impacted. News10NBC is working to find out what other area schools have also reported issues. 

According to the New York State Education Department, there was a glitch with Questar which is the company that runs the system kids use to take the tests.

The department is advising schools that haven't started testing to have students do them Wednesday. 

There is a nine-day window for schools to finish state tests.

A spokesperson from New York State United Teachers gave News10NBC the following statement Tuesday: 

"Questar's computer-based testing system experienced delays at some schools this morning. We are in contact with schools across the state and are keeping them informed. Despite these intermittent delays this morning, more than 48,000 test sessions have already been submitted today. All student data is automatically saved on the local device. We are advising schools that have not yet started testing today to have students begin tomorrow. We have a nine-day testing window to allow flexibility for all CBT users to have the best testing experience." 

This is a developing story. 

Check back for updates. 


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