Created: December 30, 2019 07:40 AM
ROCHESTER, N.Y. (WHEC) — This story serves as a heads up for anyone making plans to be out and about for New Year’s Eve, especially if you're being responsible and getting a ride to the party.
Brennan Somers explains why in this week's Good Question report.
This affects people not only on New Year's Eve but for anyone who has ever taken a ride using Lyft or Uber.
There's a common question that pops up on message boards regarding a mysterious charge.
It even happened to Brennan recently as he explains below.
Earlier this month, I got an alert from my bank. It was a text stating an order with a charge of $0.01 had been authorized through the Lyft app.
So what gives? Did I get hacked?
I reached out to my bank. No transaction showed up on my credit card account, and no payment was pending. No new trips showed up in the Lyft app, either.
A support team member from the company got back to me, stating, “Lyft periodically processes an authorization before a ride to ensure funds are available and your payment method is active. This is why you see a pending charge of $0.01 as Lyft *pending AUTH in your transaction history.”
Uber also has a page about unrecognized charges on its website.
If this happens to you, the notice should disappear or show up as a refund.
If you have a question you'd like answered, send Brennan an email to GoodQuestion@whec.com.
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