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NY AG, governor launch investigate into Apple's FaceTime bug

NY AG, governor launch investigate into Apple's FaceTime bug Photo: AP.

January 31, 2019 04:41 AM

NEW YORK (WHEC) -- Governor Cuomo and Attorney General Letitia James announced their investigation into Apple's failure to warn consumers about the FaceTime bug. 

The investigation will also address the company's slow response to address the issue. 

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The bug relies on the FaceTime group call feature. Users were able to receive audio and video from the device of the person they were calling before the person accepted or rejected the call. 

On Monday, Cuomo advised users to temporarily disable the app until Apple fixes the issue. 

"New Yorkers deserve to know that their phones are safe and cannot be used against them," Governor Cuomo said. "In the wake of this egregious bug that put the privacy of New Yorkers at risk, I support this investigation by the Attorney General into this serious consumer rights issue and direct the Division of Consumer Protection to help in any way possible. We need a full accounting of the facts to confirm businesses are abiding by New York consumer protection laws and to help make sure this type of privacy breach does not happen again." 

The Department of State's Division of Consumer Protection is accepting consumer complaints related to the FaceTime bug.

The helpline is 1-800-697-1220. It is available Monday to Friday from 8:30 a.m. to 4:30 p.m. 

News10NBC has reached out to Apple for comment. 

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