Homeowners frustrated over getting water through hoses from hydrants

September 21, 2018 06:17 PM

One of the most important things our city and county does is deliver clean, safe water to our homes. 

So, when one neighborhood goes two months with getting water through hoses from a hydrant, they got concerned and contacted News10NBC for answers. 

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When News10NBC got to Indiana Street, two blocks from East High School, the City of Rochester's water crew was filling holes in the ground in front of Angie Scheib's house. 

When they were done, Angie showed News10NBC her frustration. 

Angie Scheib, Indiana Street: "And everyone is being fed from the fire hydrant via hoses to our hose spigot." 

For her, it started in July. 

On Friday, News10NBC counted dozens of homes, on six to seven streets in the neighborhood, where hoses are getting water to the homes, and Angie says the work never seems to get done. 

Scheib: "It's so frustrating that they don't communicate and they don't tell you what's going on." 

News10NBC got the city's spokesman to come to the neighborhood, and we shared the homeowners' problems. 

James Smith used to run the county's water authority. 

News10NBC Chief Investigative Reporter Berkeley Brean: "And sometimes they can't get straight answers and they're getting frustrated by it." 

Smith: "Well, I regret they're frustrated but I will tell you this, we send letters out to every customer affected." 

Smith says they also had public meetings. He says they're fixing the water mains without digging up the entire road or most of the lawns. 

He also says the water from the hydrants are safe. 

Smith: "The good news for residents is that when we do that, they're receiving water that isn't metered.' 

Brean: "While this work is done, while the hoses are going to people's homes, they're not getting billed for that water?" 

Smith: "No no, they're not." 

But they are going to spend money. 

Laurie Nichols, who lives on Indiana Street, found out there's a leak in the galvanized water line to her house, and as the owner, she's responsible. 

Laurie Nicholas, Indiana Street: "We're talking $2-3,000 here." 

And late Friday, Angie Scheib got a notice from the city -- there's a leak in her line too. The notice says she has to pay to get it fixed by Oct. 5. 

Smith told News10NBC these water mains are 100 years old. Doing this work, he says, adds 50 to a 100 years to their life span. 

The work on the individual streets won't be done until the homeowners get those leaks repaired. 


Berkeley Brean

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