Restaurants Exposed: Hotel kitchens cited with violations

September 30, 2017 10:33 AM

When you pick a hotel, you likely consider price, location, or the size of the room. But do you think about its kitchen?

Most hotels serve food, and that means they also get a visit from the Monroe County Department of Health. In this Restaurants Exposed report, most of the businesses cited are better known for their beds than their breads, but inspectors cited each with two or more critical violations.

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A room at the Henrietta Days Inn goes for as little $36 online. And you get breakfast to boot. But unexpected guests dropped by recently - Monroe County health Inspectors. They cited its kitchen with two critical violations both concerning its refrigeration equipment.

Patrick Foss, the Henrietta Days Inn general manager, told News10NBC when inspectors discovered the fridge wasn't working well, hotel workers got rid of it.

"We just moved everything to the commercial ones (coolers) that are perfectly fine," he said. Problem solved. The hotel passed the next inspection with flying colors.

A fridge on the fritz was also the reason the Marriott Inn at the airport was cited with two critical violations. The general manager, Laura Bennett, says they threw out the food and fixed the fridge immediately. The hotel passed the re-inspection.

Bennett said, "In fact I was here the day they came back, and we got many compliments from inspectors. We take it very seriously and have high standards."

At Homewood Suites on Center Place in Rochester, inspectors say the problem was not the fridge; it was the food - more specifically food temperature.

Homewood Suites also serves a full hot breakfast, but inspectors found the food was not hot enough and cited them with two critical violations. Patrick Caswell, the hotel’s director of sales, would not comment on what led to the violations but did confirm, "Everything has been corrected."

Food temperature also landed the cooks at El Sauza Mexican restaurant in hot water. It was cited with four critical violations including food that wasn't hot enough. Through an interpreter, the owner, Isamael Aguirre, told News10NBC inspectors popped in just one week after he opened the doors of his new restaurant. He explained that he has been trained in safe food handling.

He said, "I went over the steps with my cook so there won’t be problems next time."

Inspectors found no critical violations when they returned two weeks later.

Have friends coming to town? Here’s Deanna’s Do List.

1. Check the hotel’s inspection record.

2. If you see a problem, report it.


Deanna Dewberry

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