Rochester In Focus: New York State Long Term Care Ombudsman Program seeking volunteers

Emily Putnam
Updated: May 06, 2020 02:50 PM
Created: May 03, 2020 10:00 AM

ROCHESTER, N.Y. (WHEC) — The New York State Long Term Care Ombudsman Program is a volunteer operation that aims to give residents of facilities like nursing homes and assisted living centers a stronger voice for affecting change. 

Amy Warner is the general counsel, privacy and compliance officer at Rochester Rochester Health Information Organization, and a volunteer with the ombudsman program. She works closely with Lifespan's Dianna Leach, who oversees volunteer operations in our area. Once training is complete, volunteers are assigned a facility, and they visit regularly to talk with residents about how they're doing, concerns they might have about the facility, and opportunities to improve their quality of life. 

After witnessing the benefits of the program firsthand, Amy says for many residents, the program simply gives them someone to talk to. As volunteer coordinator, Dianna is hoping to double the number of volunteers currently in the program.

To learn more about how you can get involved and potentially help improve quality of life for long term care residents in our area, visit Lifespan's website at

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