News or Noise: Will doing this at the ATM prevent your PIN from being stolen?

November 28, 2018 11:37 PM

Hit the cancel button twice at the ATM before inserting your card!

That's the advice being given on social media to avoid having your PIN stolen.


Those same social media claims suggest that if anyone has set up the key pad to steal your PIN, hitting the cancel button twice will prevent that from happening.  

But before you share those posts, as they suggest you do to alert your family and friends, let's see if this information is actually helpful. 

News10NBC reached out to the executive director of the ATM Industry Association.

He told us that this claim is "completely false. U.S cards do not store the PIN – the authentication is online."  

He added that "a cancel command from the keypad would not have any impact on the transaction, except to cancel it."   

He went on to say there are some things you can do to protect your information saying: "In most cases, the PIN is actually captured by a pinhole video camera focused on the PIN pad, an overlay keyboard that captures the button-push as the customer enters it, or someone shoulder-surfing. Use a magazine, your other hand etc. to hide the PIN pad from view as you enter your PIN." 

So the next time you go to the ATM, you can hit the 'cancel' button twice if you want to… but you're wasting your time because it won't help. 

This claim is all noise. 


Copyright 2018 - WHEC-TV, LLC A Hubbard Broadcasting Company

Relay Media Amp

We no longer have Facebook comments on this site. Please visit our Facebook Page to join the conversation.