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News10NBC Investigates: New violations against New Roc Nursing Home

Jennifer Lewke
Updated: December 03, 2019 06:50 PM
Created: December 03, 2019 05:55 PM

ROCHESTER, N.Y. (WHEC) — A Rochester nursing home continues to rack up health and safety violations.

New Roc Nursing and Rehabilitation Center on Portland Avenue has been on a federal watchlist for the last several months and inspectors continue to find serious issues with both patient care and conditions inside.

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New Roc was issued 23 new health and safety citations during its most recent annual inspection.

Altogether, over the last four years, the facility has been smacked with 162 violations compared to the statewide average at other nursing homes of 32.

As News10NBC has been reporting, New Roc Nursing home has a long, documented past. 

In 2014, when it was called Blossom North, 10 employees were arrested after the NYS Attorney General’s office found a pattern of neglecting patients during a hidden camera investigation.  

Since then, both state and federal regulators have been trying to get the facility to clean up its act.

Back in April, News10NBC Investigative Reporter Jennifer Lewke sat down with the new administrator brought in by a new ownership group to turn things around.  

Chris Schaller said at the time, that New Roc serves a population that other nursing homes won’t. Almost all of it its patients receive Medicaid and the margins from a business standpoint are small.

(4/19/19) Jennifer Lewke: It comes down to whether the funds are there to fix the problems?

(4/19/19) Chris Schaller: Right, it's um.. Well, it can be a downhill process.  You don't have the money to fix things so then you can't attract new admissions.

(4/19/19) Lewke: When I look and see that you have 5 times the number of health and safety violations than the statewide average, I'm saying... I'm not coming here... so how do you change that?

(4/19-19) Schaller: Umm... very slowly, little by little.

A month after that interview, state regulators conducted an annual inspection at New Roc Nursing Home. The records of that inspection were recently made public and show more than a dozen new violations. 

Some examples:

  • Certified Nursing Assistants not removed after failing background checks
  • Failing to provide food that was palatable, attractive or at a safe temperature
  • Failing to provide housekeeping services to maintain a safe and clean environment 
  • Failing to use appropriate infection control 
  • Failing to provide care in a manner that enhanced resident dignity
  • Failing to provide dental services to meet resident needs 

Schaller initially agreed to a follow-up interview but then decided not to go on camera, instead telling News10NBC over the phone that the violations have been corrected, the owners are investing in upgrades to the facility and things are improving.

Because New Roc is on the federal watchlist, it is subject to two annual inspections instead of just one and it meets monthly with the State Department of Health.

A spokesman for DOH says the facility won’t come off the watchlist until it can prove it no longer has a “persistent pattern of poor care.”

To search a nursing home’s inspection records, click here.

To file a complaint against a nursing home in NYS: 1-888-201-4563


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