NYS unemployment application offline, will come back with upgrades

Updated: April 09, 2020 08:31 PM
Created: April 09, 2020 03:44 PM

NEW YORK (WHEC) — New York State’s online unemployment insurance application will be offline until Friday morning.

The application was originally scheduled to be down from 5 p.m. to 7 p.m. as part of the launch of a “Tech Surge” partnership between the Department of Labor and Google Cloud, Deloitte and Verizon. It was later extended until 7:30 a.m. Friday morning.


State leaders say the website will now go down every night between 7 p.m. and 7:30 a.m.

The partnership will help the website handle the increased volume of applications, save an application part way through to finish later, allow users to file with smartphones and tablets and shorten the application itself.

The Department of Labor announced it’s also implementing a new call back system, and says applicants who were told to call the department back can instead wait to be called by the department. If any part of an application is left blank, the department will also automatically call applicants within 72 hours.

The new application will go online at 7:30 a.m. Friday.

Gov. Andrew Cuomo also issued a reminder that applicants who have had issues getting through will not be penalized.

"The good news is whenever you sign up your benefits are going to be retroactive," Cuomo said. "You will not have received a check, I get that and that's causing anxiety but it's not like you're not going to get the same benefit because you didn't get through on Monday and you didn't get through until Thursday."

The call center hours are also being extended to 8 a.m. to 7:30 p.m. Monday through Friday and 7:30 a.m. to 8 p.m. on Saturday and Sunday.

To file, call 888-209-8124. Those with last names that start with the letters A through F call on Mondays, G through N call on Tuesdays, O through Z call on Wednesdays, and anyone who missed their day to call can call Thursday through Sunday.

Since March 9, there have been 810,000. According to the Department of Labor, 600,000 of those claims have been processed, and more than 200,000 are still in partial status.

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