Sudden ticket cancelations make Hootie and the Blowfish fans at CMAC want to cry

January 09, 2019 06:58 PM

News10NBC is investigating why a handful of people excited to see Hootie and the Blowfish at CMAC this summer got their tickets canceled on them.

When Ticketmaster wouldn't tell them why, they contacted News10NBC. 

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Lori Lacitignola couldn't believe her luck. In early December, she got six tickets for the Hootie and the Blowfish concert in August. Her email confirmation shows the total cost was $637. 
Lori Lacitignola, Geneseo: "I was happy! I was ecstatic because, like I said, I've always wanted to see Hootie. His voice is so great."

But approximately two weeks later, Lori got an email from Ticketmaster. It said she "violated our terms of use policy" and that resulted in "your tickets being cancelled." 

Lori sent and received several emails to and from Ticketmaster and every single time the answer was the same: you violated the terms of use and we're not going to tell you why. So she finally got somebody on the phone.

Lacitignola: "I want to know what I did. We don't know that (the Ticketmaster agent said to Lori), we can't give you that information, we don't have that information." 
The exact same thing happened to Dana Johnston from Webster. I reached her by phone at work. She says, in early December, she bought Hootie tickets for her and her husband through Ticketmaster 

Dana Johnston, Webster: "We were really excited to go and kind of re-live the songs and times when we were really growing up."

Two weeks later she got the same cancelation email. 

Brean: "Did Ticketmaster ever tell you what you violated specifically?"

Johnston: "No. He put me on hold for a few minutes and he came back and said all I can tell you is you violated the terms of use and your tickets are no longer valid."

When Lori bought her tickets under the roof at CMAC each one cost $89. Today she went online and found tickets a few rows back. The cost of each one? $223. 

Lacitignola: "I just want to know so that if I order through Ticketmaster again I won't make the same mistake because you can't really get tickets from anybody but Ticketmaster."

I read the emails where Ticketmaster directed customers like Lori and Dana to the "terms of use." It still doesn't explain why the tickets got canceled. 

It doesn't appear to a numbers things. Lori bought six tickets. Dana bought two and so did Dr. Janet Williams, who I spoke to on the phone Wednesday. Williams says her tickets were canceled in the same way. 

At 5:08 p.m. Wednesday, Ticketmaster spokesperson Ashley Dos Santos wrote in an email "we're looking into what happened and will circle back as soon as we identify the issue." In a follow up email at 5:47 p.m. Dos Santos said "we are now working with the fan directly to resolve the issue."

At 6:20 p.m., Dr. Williams called me to say Ticketmaster contacted her and got her tickets to the concert. 


Berkley Brean

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