Woman unhappy after being ticketed for an unregistered rental car

March 15, 2019 07:30 PM

IRONDEQUOIT, N.Y. (WHEC) -- When you rent a car, chances are you look it over to make sure there are no dents and dings before taking off but do you check the registration and inspection?  

You may want to consider adding that to the list.  

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While most of us assume the rental car company takes care of making sure the car it rents us is road ready, that may not always be the case.  

Alexandra Campman is relying on a rental car because last weekend, she crashed her car in Greece.

"There were no injuries, nobody was hurt, the other driver just had a flat tire but my car has more damage, more extensive, so it's in the shop being repaired," she tells News10NBC.

Her insurance company arranged for a rental car through Enterprise.

"I had been driving the car for like a day and then on the second day, I had the rental car and I was heading to Greece on 390 north and that's when I got pulled over by a trooper," Campman recalls.

 After about 10 minutes, the trooper came back with a ticket for an unregistered motor vehicle.

"I told him this is just a rental car and he said, 'still... It's the driver's responsibility to make sure the car is registered' but I was just baffled because this is a rental car, the rental agency gave me this car, it should be up to them to check, you're just giving out cars that aren't registered? I got a ticket for an unregistered car that I didn't know was unregistered," she says.  

Campman called her mom Angela Caldwell right away who called the Enterprise location in Irondequoit where the car came from. 

"He told me he would take care of it, these things happen," Caldwell recalls.  

Turns out, the registration on the car with Pennsylvania plates had expired in May of 2018. Caldwell wonders how many drivers have driven that car since then.  

The Irondequoit Enterprise location switched it out with the car that Campman is currently driving, but she's still stuck with the ticket.  

In a statement to News10NBC on Friday, Lisa A. Martini, a spokeswoman for Enterprise Holdings says, "This should not have happened and we sincerely apologize. Once our employee learned of this, he immediately switched her out of the vehicle and apologized. We have contacted the customer to inform her we will pay any fines that are incurred.  Our system is set up to flag vehicles when the tags are expired. We missed this one, and we are looking into why this happened. Additionally, as back up to the alert system, our employees are trained to use the registration sticker as a visual cue regarding expiration. In this case, however, the vehicle is registered in a state where they do not require a sticker."  

"I seriously doubt it's an isolated incident because it has been unregistered for a whole year.  They just seemed like they're overwhelmed there and reaching for cars that are no good," says Caldwell.  


Jennifer Lewke

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