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Good Question: Have return policies changed?

Brennan Somers
Updated: June 30, 2020 09:54 AM
Created: June 30, 2020 04:47 AM

ROCHESTER, N.Y. (WHEC) — Our Good Question is a follow up on how and where you can make returns.

A viewer named Linda reached out to News10NBC's Brennan Somers and asked: "Stores won't allow you to try on clothes, but Walmart still won't let us return anything. Please find out why."

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Somers doubled back to check the four stores we highlighted as examples for a Good Question on returns last month.

Walmart:

For a number of weeks, we temporarily paused processing returns and exchanges for food, paper goods, home cleaning supplies, laundry soap, pharmacy, health & beauty and apparel items. As of June 15, we’ll resume our normal return policy in most states. Any items that were temporarily not permitted for return and were purchased between April 20 and June 15 can now be returned through Sept. 15, with a receipt. Items from those categories purchased before April 20 will have the normal return window of 90 days applied.

Returns and exchanges will continue to be temporarily paused on certain items in Arkansas, California, Connecticut, Washington D.C., Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, Maine, New Jersey, New York, Rhode Island, South Carolina, Virginia, and Wyoming.

If you are shopping with us in one of these states, we will continue to temporarily pause returns and exchanges in our stores of: food, paper goods, home cleaning supplies, laundry soap, pharmacy, health & beauty and apparel. If you need to return any item, including those above, and have a receipt, please start your return on the Walmart app or at walmart.com/startreturn. It’s easy and may allow you to complete your return without coming to the store. If you’re not able to return the item online, don’t worry! Once returns re-open for impacted categories, we will be extending the return period by 6 weeks for those items.

Target:

Guests who have items with a Return by date from March 26-April 26, during which we suspended returns, will have until June 15 to return them. New Jersey stores will continue to observe state-ordered return restrictions.

Target.com purchases can be returned by mail using our online return center, sign in to your Target account to get started.

Tops:

We're committing to serving you and the community as best we can during this challenging time. However, out of an abundance of caution and to ensure the health and safety of all our associates and customers, we have temporarily suspended our Refund and Return policy.

Wegmans:

Wegmans will not accept any returns of groceries, over-the-counter medications or other products purchased during, and for 30 days following the conclusion of the national state of emergency declared on March 1, 2020 in response to COVID-19; limited exceptions may apply. Thank you for understanding.

If you have a question you would like answered, send an e-mail to GoodQuestion@whec.com.


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