Customers are getting calls telling them they have an unpaid balance on their electricity bill and their service is about to be turned off if they don't immediately pay.
NYSEG and RG&E say they provide advance notice before shutting off service and urge customers to never give out personal or account information to unsolicited callers.
Here are additional advice for RG&E customers on avoiding scams:
- NYSEG and RG&E accept a variety of payment methods, and Customer Care representatives will work with individual customers to help them pay down outstanding balances and maintain service. The companies will never demand customers to purchase debit cards such as Green Dot cards to make payments.
- If unsure of the identity of the caller, ask for the last five digits of the account. If they do not have this information, hang up and alert local authorities. Never give out personal or account information to a caller.
- NYSEG and RG&E employees and contractors carry company-issued photo ID with a unique employee number. Ask for ID before providing personal or account information or granting access to your property. If you are not certain, call to confirm using the number on your bill or the company’s website.
- Be suspicious of unexpected emails from NYSEG or RG&E, especially if you’re not an eBill customer, and think twice before clicking links. If you’re not certain, you can make credit card payments, check balances and find other information at nyseg.com and rge.com.
- When making a payment by phone, always use company phone numbers: NYSEG customers can call 800.600.2275. RG&E customers can call 800.295.7323.
- Pay in person at an authorized payment agent, a Walmart location or one of the NYSEG or RG&E walk-in office locations. For a listing of payment agents, visit nyseg.com and rge.com.
If you have been scammed, you can report it to your local police department or the Federal Trade Commission.