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Good Question: Charged for ‘free’ parking?

Brennan Somers
Updated: July 08, 2020 09:49 AM
Created: July 08, 2020 04:31 AM

ROCHESTER, N.Y. (WHEC) — Our Good Question today is about free parking in Rochester.

The parking meters are back up and running downtown but for the past three months, you didn't need them. During the height of the pandemic, the city waived all parking fees for meters, pay stations and garages starting April 1.

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Those fees came back July 1.

However, a customer who parks monthly at the East End garage, off Scio Street, reached out to News10NBC’s Brennan Somers about his bill.

May is the only month without a charge. April and June both should’ve been free. Instead? He got billed $79 each.

Somers asked the city why long-term customers got charged. A spokesperson said, "They weren't.”

Then, Somers followed up and sent a copy of the bills.

A city spokesperson sent another response:

"During the waiver period, the invoices generated through this app were marked 'paid' but no money was withdrawn from the accounts. If his was for some reason, have him email garageparking@cityofrochester.gov and we'll set up a refund or a credit. "

That customer says he did have money pulled from his account. So, if Somers didn't do this story and learn about the mistake, he'd currently be out more than $150.

Instead, he's working to get a refund.

If you have a question you would like answered, send an e-mail to GoodQuestion@whec.com.


Copyright 2020 - WHEC-TV, LLC A Hubbard Broadcasting Company

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