Many frustrated over package delays as holidays approach

Raven Brown
Updated: October 13, 2020 05:11 PM
Created: October 13, 2020 04:59 PM

ROCHESTER, N.Y. (WHEC) — The coronavirus pandemic has already put a strain on delivery services.

With online sales expected to boom this holiday season, many of our viewers still can't seem to get their normal packages delivered.
The National Retail Federation said about 59% more people plan to shift more of their shopping online compared with last year.


Amazon Prime Day officially kicked off Tuesday. Some say it's the official start of online shopping for the holiday season, but as more people continue to turn online for shopping during the pandemic, some worry about getting packages one time for the holidays because they're still not getting their regular packages delivered.

“I just don't seem to be able to get the package sent to me and I need some help,” Webster resident Linda Kellogg said. 

Kellogg is one of many who are frustrated because her package that's sitting at the post office won't get delivered. 

“It’s not like it's life or death that's in the package,” Kellogg said. “It isn't, it's a birthday gift but I am sure others might find more frustration than mine so it would just be good to get the mail moving again.”

According to Linda’s tracking number, her package has been at the USPS regional facility in Rochester since Sept. 26. In an update on the 30th, it said her package is currently in transit to the next facility. Now 13 days later, it's still not delivered.  

“If this package has been sitting there for basically two weeks now, I don't know what they're going to do come holiday time,” Kellogg said. “I don't want my kids to not find something from grandma under the tree.”

Other viewers reached out to us with the same problem as Linda said their package has been stuck at the main location for two weeks now.

We reached out to our local USPS who declined to comment on their plans for the holidays but in a statement said, “Delivering election mail is our number one priority, and we are 100 percent committed throughout the postal service to fulfilling our vital role in the nation's electoral process by securely and timely delivering all ballots pursuant to our long-established processes and procedures. The U.S. Postal service has the capacity to flex its nationwide processing and delivery network to meet surges in volume of mail and packages."  

“Our part doesn't seem to move so get more help, get more organized, whatever it takes,” Kellogg said. “Let’s move the mail."

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