Reopened businesses adjust to 'new normal'

Patrick Moussignac
Updated: August 04, 2020 11:13 PM
Created: August 04, 2020 08:40 PM

ROCHESTER, N.Y. (WHEC) — Things are slowly returning back to some form of normalcy for many businesses that were forced to close due to the pandemic.

News10NBC talked to two area hotspots that reopened during both Phase Three, and four about how they're doing a few weeks in.


Since the moment the Strong Museum of Play reopened its doors just over a month ago, Shane Rhinewald, Senior Director of Public Relations said a few thousand guests have already since passed through the doors.

"People feel safe. They feel confident in the steps that we have taken to ensure their safety. So that for us has been really positive," Rhinewald said.

He also says so far most reviews have been positive. Although they're allowed 50-percent capacity, Rhinewald told News10NBC they're running at just 25%, or up to 600 guests per day.

"People have commented on that, is that they're getting more time in the museum. More time in the spaces that they really like. They don't feel like they need to move on to let the next family in because of the limited capacity," Rhinewald said. 

Another business slowly getting back on their feet, or skates for that matter is the Bill Gray's Regional Iceplex. The rinks reopened smoothly on July 6, but General Manager Chris Woodworth says he's running at just 5% of activity level. Only small groups inside different parts of the building.

"We're just waiting for the State now to allow, you know, various sports. Mostly in the high-risk category like ice hockey to advance to that next phase to really allow for games, leagues, and tournaments to start taking place," Woodworth said.

He went on to say every year there are about 30 hockey tournaments held at the rink bringing in tens of millions of dollars into the local economy. Travel bans from other states have affected every level of the sport, especially our youth hockey leagues consisting of over 2,000 players from ages 5 to 17.

"You know the meat and potatoes of the sport right now can't start up as we're currently in the first phase of that, hockey's reopening," Woodworth said.

One silver lining though: Both places say they have had no problems when it comes to patrons and their compliance with all safety protocols.

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