Spectrum raising rates during pandemic for some legacy customers | WHEC.com

Spectrum raising rates during pandemic for some legacy customers

Jennifer Lewke
Created: April 17, 2020 06:15 PM

ROCHESTER, N.Y. (WHEC) — A rate hike in the middle of a pandemic. Some Spectrum customers are furious after getting their March bills and seeing a 15% to 20% increase.

Over the last several years, the price that Gary Yanni pays for 30 megabytes of internet service has steadily gone up.

“In January 2019, Spectrum raised my rate from $45 to $50 and now in March of 2020, they've gone from $50 to $60… I was so frustrated, at this particular time to get a 20% increase, it's just one of those things that, you don't need to have issues with higher bills to pay when you're in the middle of a pandemic,” Yanni told News10NBC.

Yanni also thinks the rate hike flies in the face of the “Keep America Connected” pledge signed by Spectrum and other internet providers during the pandemic.

“I asked her, is there anything I can do about this, is there any other promotions available and she basically said no, and didn't even say anything else after that and I said, I guess there's nothing I can do about it and she said, yea, we can't help you with that,” Yanni said.

A spokeswoman for Spectrum told News10NBC, “Beginning in mid-February, we notified the small percentage of customers who still have legacy Time Warner Cable packages that some discounts on these packages would end in March. These package prices are now similar to the Spectrum packages that more than 85% of our customers already have. The vast majority of our customers — again, more than 85% — are not affected by these changes because they are in Spectrum packages.”  

But that means there are still a lot of customers who are impacted. Spectrum says it will still honor the pledge it signed with the federal government which promises not to disconnect or charge late fees to anyone who can’t pay for the next 60 days.


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