Customers return to Balsam Bagels after it was shut down by Health Department

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ROCHESTER, N.Y. — Balsam Bagels on 288 Winton Road is back open on Thursday. The Monroe County Health Department suddenly closed the business last week when it discovered a rodent infestation.

The owner of Balsam Bagels said the Health Department gave him permission to reopen after changes were made. Some customers might be hesitant to return but others told us they were happy to hear the shop is back open.

“I was excited. I worked in the food industry, I know mistakes happen,” said Dan Huntington. “I’m happy to support them and glad they’re back open.”

Balsam Bagels said in a Facebook post that a pest control specialist helped the store to implement “intense prevention measures.”

Here is the full Facebook post:

To all of our customers, we would like you to know…

After revisiting the store and reviewing the changes made, the Monroe County Health Department greenlighted us for reopening. We will be open starting Thursday, March 16th at 7 a.m.

We would like to reassure our customers and the community, that the entire facility is clean and sanitized.

We’ve introduced new daily, weekly, and monthly cleaning products into our schedule to maintain our facility in its current [clean] state. A certified pest control specialist implemented intense prevention measures and will continue to regularly monitor the space and eliminate issues swiftly, should they arise.

We apologize again to our loyal customers and community- we know we let you down, and we thank you for your patience as we look forward to getting back to business.