State attorney general looking into RG&E customer service number after News10NBC investigation

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ROCHESTER, N.Y. After a News10NBC investigation, State Attorney General Letitia James is looking into how a toll-free number connected to RG&E was taken over by scammers.

News10NBC Investigative Reporter Jennifer Lewke revealed Wednesday that a TTY customer service number printed on all RG&E bills is fraudulent. Instead of connecting customers to the utility, it connects them to scammers. Those scammers then offer a gift card or voucher for the “billing or outage” trouble and ask for a customer’s bank account information to process the fake offer.

Here’s Investigative Reporter Jennifer Lewke’s story on the scam: To watch, click here.

Monroe County Executive Adam Bello requested the investigation after seeing the News10NBC report. You can watch News10NBC’s interview with Bello here.

RG&E has released the following statement:

“RG&E recently learned that a number that was printed on the back of RG&E bills was used by a potential scammer. The company took immediate action to remove the number and launched an aggressive customer alert campaign to warn our customers. RG&E will continue to take further action to protect our customers.”

The company asks any customers who require use of a TTY line to dial 711 for assistance.

Anyone who believes they have been a victim should report it to the AG’s office by calling (800) 771-7755 or submitting a complaint here.

The NYS Department of Public Service tells News10NBC, “We will remain alert to assist consumers if such complaints are received. Utility customers who have concerns or issues with their utility service are encouraged to contact the PSC at or 800-342-3377 to determine what responsibility, if any, would be borne by the utility. Staff closely examines complaints once filed.”

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