Tonight at 5: Interview with state regulators tasked with holding RG&E accountable

ROCHESTER, N.Y. — News10NBC has been reporting on billing and customer service issues at RG&E for over half a year now.

On Thursday at 5 p.m., we will air an interview in Albany where investigative reporter Jennifer Lewke speaks with regulators at the only state agency with the power to hold RG&E accountable. You can watch to find out what the agency is doing about the issues with RG&E.

We’ll break down exactly what that agency can do for you if you can’t get through to RG&E to get your problem corrected or if you don’t trust your bill is accurate.

More about billing issues with RG&E:

• RG&E threatening to shut off customers for uninspected meters
• Lifespan Helping Elderly Customers Worried about High RG&E Bills
• Public hearings begin on RG&E and NYSEG rate hike requests
• RG&E president responds to billing issues and PSC penalty
• RG&E penalized $900,000 for missing bill service quality metric
• Hilton Man Gets $7,622 Bill from RG&E
• RG&E will host four informational sessions about new smart meters
• RG&E and NYSEG to begin installing smart meters across the region
• President of RG&E: “We’re working on ways to make billing more efficient”
• Good Question: What’s behind RG&E billing issues?
• An Irondequoit man’s big RG&E bill spurs a call to News10NBC
• RG&E answers questions about months of no bills
• More massive RG&E bills after businesses and homes go months without getting one
• After months of no bills, pizza shop owner gets $6,168 RG&E bill
• ‘We were shocked’: Marion family facing nearly $1K utility bill
• RG&E offers help, suggestions for customers stunned by big bills